Complaints page

Complaints

It can always happen that something doesn't go exactly as planned.
We recommend that you first report any complaints to us by emailing our customer service: hallo@lomamo.nl

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. The link for this is: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.  
It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

Reviews

We believe it is important that reviews provide the best possible picture of our products and services. Our reviews are therefore managed, impartially, by WebwinkelKeur.

Webwinkelkeur has taken measures to guarantee the authenticity of reviews. You can read what these measures are here .
Our customers are not rewarded for writing reviews. No discounts or other gifts are given.